French has three everyday “sorry” words, and they are not interchangeable: one is for bumping into people, one for getting attention, one for actual apologies. Learning how to apologize in French is really about picking the right tool — here’s the whole kit.
The quick version — the full lesson is below. More shorts →
| Say | When | English feel |
|---|---|---|
| Pardon | bumping someone, squeezing past, mishearing | sorry / excuse me (reflex) |
| Excusez-moi | getting attention, interrupting, light fault | excuse me |
| Je suis désolé(e) | a real apology — you did something | I’m sorry |
On the métro at rush hour you’ll use pardon five times a minute; désolé is for when you’re late, wrong, or breaking bad news. With friends, drop to excuse-moi and plain désolé — see tu vs vous for the switch.
Someone apologizes to YOU? The natural replies: Ce n’est pas grave (no harm done — the default), Pas de souci (no worries, casual), Je vous en prie / Je t’en prie (formal “please, don’t mention it”), or a simple Ça arrive (it happens).

You’ll hear it constantly, but purists frown — literally it means “I excuse myself”, granting your own pardon. Safe move: excusez-moi or je suis désolé in careful company; je m’excuse among friends is fine.
Navré is désolé in a suit — more formal, often for sympathy: je suis navré de l’apprendre (I’m so sorry to hear that). Daily life runs on désolé.
In writing, yes: a woman writes désolée, navrée. In speech they sound identical, so nobody hears your agreement — one of French’s rare mercies.
All the politeness essentials — greetings, please, thank you — live on the greetings & politeness chart, and French small talk covers what to say once you’ve been forgiven.


How to write the French bad-news email: front-load the context, name the new date, apologise at the right register, and commit again. With a full annotated model.
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